Frequently asked questions

La Mercanti USA exists to make original Italian design accessible.
After launching our online store in 1997 to provide an avenue for selling authentic Italian furnishings online, La Mercanti became a recognized name for providing consumers in USA access to Italian brands representing original and authentic design, which would be difficult to find in traditional showrooms.

Better Office, Greater Succes. Besides having an available archive of the best Italian proposals difficult to find in traditional showrooms, La Mercanti offers also a professional service on stream about the plan of the spaces, the advice in the choice of the best product, door-to-door delivery, white glove and furniture installation and the service after-sale quick and careful. Our staff is knowledgeable and dedicated to assisting you in every way possible. Please call our web team at +1 855 335 8079 with any questions.

If you are corporate or residential client seeking a piece for your home or office, or an interior designer or contract client, La Mercanti's Italian collection includes a range of products suitable for office or residential projects of any size.

With La Mercanti USA you are buying directly from Italy, at affordable prices. The straight and historic relationship with the Italian best manufacturers (approximately 105 companies represented) allow us to offer great sales conditions too. Our strong purchasing power allows us to negotiate the best pricing with our Italian brand partners.

Find the “price list indications” examples on each range, below on the left side. We published some quotations of standard compositions from manufacturer's price list. This can help you to have a general idea of the price level about the range you are viewing.

All prices indicated in the website are in US Dollars. La Mercanti USA strives to keep our pricing competitive. We reserve the right to change our posted prices without notice due to such events as fluctuating Euro exchange rates and price increases from our Italian suppliers.

Discounts vary from 10% to even 40% off the list price, according to the range and quantity requested. Contact us for a customized quotation or for further discount.

No, all prices indicated in the website refer to the only product, and all the service costs are excluded: delivery to your address, wooden crate packing and moving/installation costs will be calculated in a tailored quotation as per your information.

If you need a project call us to this telephone number +1 855 335 8079 or write us by e-mail at info@lamercanti.us Send us a plan of the spaces to furnish and any kind of instructions about your aims and needs.

Our skilled Design Professionals will assist you in finding the ideal furniture from Italy's top brands through a personalized phone consultation. Contact us at info@lamercanti.us or call +1 855 335 8079 to schedule your Free Design Consultation.

While you are browsing, to be supported about the choice call us to this telephone number +1 855 335 8079 or write us by e-mail at info@lamercanti.us.

While browsing our products, you can find links on the right-hand column of the article-page to download the PDF catalog. This catalog includes an abacus and technical drawings of the available items, providing detailed information on dimensions, shapes, and compositions. Select the items you need and request a personalized quote by filling out the online form or emailing us at info@lamercanti.us.

Yes, all of the products on lamercanti.us are authentic, guaranteed by direct and well-established relationships with designers and Italian manufacturers. We view knock-offs products as illegal. The products displayed on lamercanti.us are all absolutely new.

Our catalog is constantly evolving to bring you the widest Italian selection of designer furniture, armchairs, and accessories. At La Mercanti, we pride ourselves on being able to provide any product from our partner brands and many others. If you can't find the item or brand you're looking for, please contact us. We're here to help and ensure you find exactly what you need.

Yes! In many cases we are able to offer colour samples and fabric swatches free of charge, after your order confirmation. If you need colour samples and fabric swatches before your order confirmation, we charge 90 USD for the shipment; then, we will refund this cost as soon as the order is placed.

For personalized finishes, colours and covering, call us to this telephone number +1 855 335 8079 or write us by e-mail at info@lamercanti.us telling us which products do you want to customize.

La Mercanti USA accepts the following payment methods: Wire Transfer, ACH, Check, Credit Card or PayPal.
Once your credit is approved, we will ship your order.

All your items are packaged and protected in a wooden crate packing in our warehouse, ready to be shipped.

All items ship from our Italian warehouse or from partner warehouses and factories in Italy.

Yes, we ship both in USA & North America, Italy and abroad. Worldwide delivery.

INCOTERMS indications, to clearly communicate the tasks, costs, and risks associated with the transportation and delivery of goods:

EXW - Ex Works: Customer Own shipping.
CIP (only Europe): Carriage and Insurance Paid to your address.
CIF (SeaFreight): Cost, Insurance and Freight paid to port of destination.
DAT (SeaFreight or AirFreight): Cost, Insurance and Freight paid to terminal of destination
DDP (SeaFreight or AirFreight): Delivered to your address, Insurance, Freight and Duty paid. Delivery is curbside.

All items have specific production times: some items are in-stock and ship immediately, while others are made to order with lead-times of 2-12 weeks or more. Lead times are estimates only.
Manufacturers may indicate longer than stated lead times after orders are placed, subject to demand and availability.
Here's the calculation that La Mercanti applies:

Production Time + Transit Time = Delivery Time

Transit time can vary in order of the freight method (air freight or sea freight).

Please note that delivery times may vary during the month of August (as production in Italy halts annually for summer holidays) and during the Christmas holidays (approximately 2 weeks or more at the end of December and beginning of January).

Yes, the shipping costs include insurance and wooden crate packing. La Mercanti works only with qualified carriers and ensures the cargo till its final destination.

Call Silvia at our customer service to this telephone number +39.0735.753833 or write us by e-mail at info@lamercanti.us.

We’re excited to offer White Glove delivery service in the USA. It includes the inside delivery, uncrate and trash removal.

Yes, we offer furniture installation service too. Our network of highly qualified installation partners is extensively trained and has first-hand experience with installing many brands. They install all products according to manufacturer guidelines and specifications as well as instructions from La Mercanti.

Our insurance covers damages during the transportation: it is critical that you inspect your order upon delivery. Although we take every care to ensure your product arrives to you in pristine condition, on rare occasions a product may get damaged in transit.
Please carefully check the packages before the carrier leaves. If everything is alright, please sign the delivery document simply writing "subject to control".

Otherwise please open the box immediately to check the condition of the items inside (without proceeding to assembly, if any) and write the type of damage/anomaly you found on the delivery document (e.g. dented package, broken panel or intact piece).

This is VERY important. If you do receive a damaged product, please contact us straight away by emailing us with details and photos of the item to info@lamercanti.us

Please note that any damage has to be reported within 7 days after delivery if you are a company or within 2 days if you are a private.

La Mercanti USA reserves the right to refuse or issue a refund/replacement item in the event that the item is found to have suffered damage after delivery or has been misused or used other than in accordance with the instructions or if the problem is due to normal wear and tear.

All our items are manufactured upon order and are not returnable.
Please note that we only sell brand new items that have been purchased directly from Italian manufacturers, and have passed their quality control.

The Standard Warranty provided by La Mercanti is 12 months for all customers; it extends to 24 months for private customers residing within the European Community. The Extended Warranty, detailed on LaMercanti.us on each product page, is provided by the individual Manufacturer. It varies in terms of duration and the coverage recognized for each specific product, with particular exceptions for certain parts and components. The warranty is valid under normal usage conditions.

Wood is a natural material. Each trunk has its own colour and structure. Differences in shade or gloss on our wood sample collection are no reason for claims. Since wood is a natural material, slight colour differences may be possible. Solidwood parts cannot always be manufactured in the same characteristic. If items are bought in different times, there may be colour and shade differences.

As all computer screens differ in colour, contrast and brightness, we cannot guarantee that the colour shown on your computer screen will entirely match the colour of the product you are ordering. In many cases we are able to offer colour samples and fabric swatches free of charge.

We have only representative offices in the USA and do not have showrooms in North America. However, if you're planning a trip to Italy, we can arrange a visit to the showroom featuring the brand you are interested in. Book an appointment with our interior designers to explore our collections, find inspiration, and receive personalized advice. We will guide you through an innovative experience, helping you discover the most exclusive Italian brands.

We don't have showrooms in the US. However, if you want to see some products in person, we can schedule an appointment with existing clients of ours in your area to show you some of our furniture.

You're very welcome to visit our new showroom and our operating office in Via Pasubio, 10 in San Benedetto del Tronto. Call us to this telephone number +39.0735.753833 or write us by e-mail at info@lamercanti.us to fix an appointment.